Architecting AI-Driven Products.
Scaling Global Solutions.
Great products don't just happen; they are engineered with precision and empathy. From launching AI-powered loyalty platforms at IBS Software to enabling multimillion-dollar transactions at Amadeus, I’ve spent over a decade building scalable solutions that drive real business value.
Experience (12 yrs 3 mos)
Senior Product Consultant | Product Owner
Leading the end-to-end launch of iLoyal’s inaugural AI-powered loyalty platform.
- Built a RAG-powered knowledge base assistant reducing contact center resolution time by ~40%.
- Designed automated 'retroclaim' agentic AI to resolve loyalty issues at scale.
- Integrated AI into B2B loyalty workflows supporting $180k annual revenue targets.
Product Owner
Led development of Remote Ticketing & B2B Wallet Solutions.
- Enabled 1,000+ non-IATA agencies to issue tickets, supporting millions of transactions.
- Built a B2B Wallet with multi-currency support facilitating $500M+ in annual transactions.
- Reduced transaction time by 30% for Amadeus Direct through UX optimization.
Product Owner
Owned product roadmaps for Automaton (Test Automation) and 4Sight (AI Analytics).
- Accelerated test automation delivery by 60% with Automaton.
- Won 'Customers Choice' and 'Quality Choice' awards for the product.
- Led development of 4Sight, an AI/ML insights tool for predictive modeling.
Selected Work
iLoyal AI Platform
IBS Software
An Agentic AI solution for loyalty retroclaims and a RAG-powered assistant for contact center agents.
Remote Ticketing Solution
Amadeus
A platform enabling non-IATA agencies to issue airline tickets and manage bookings without direct GDS access.
Automaton
Torry Harris
A low-code process automation & testing tool enabling complete test automation of software applications.
Life Adventures
Top of Burj Khalifa
Standing 828 meters above the world, the city below looked like a circuit board. A reminder that human ambition knows no bounds.
Swimming with Sharks
Slipping into the silence of the ocean with nurse sharks gliding past. It wasn't fear I felt, but a profound sense of connection to the wild.
Everest Base Camp
12 days of grit, thin air, and awe. Reaching 5,364m wasn't just about the altitude; it was about discovering the reserves of strength I didn't know I had.
Summit of Mount Fuji
A midnight ascent to catch the 'Goraiko' (arrival of light). Watching the sun break over the cloud sea made every step of the grueling climb fade away.
Kedarkantha Trek
A winter summit at 12,500ft through knee-deep snow. The silence of the pine forests and the 360-degree view of the Himalayas redefined my understanding of peace.
About Me
I am a Product Strategist by trade and an explorer at heart. With over 12 years of experience at the forefront of AI and Fintech, I’ve built platforms that process millions in transactions and designed agentic AI systems that redefine efficiency. My work is grounded in the belief that technology should be as intuitive as it is powerful.
But my education didn’t stop at engineering school. Whether I’m navigating the thin air of Everest Base Camp, swimming with sharks in the Maldives, or diving into the pages of Sapiens and Deep Work, I am constantly seeking new perspectives. These experiences fuel my approach to product management—teaching me resilience, the value of silence, and the importance of seeing the bigger picture.
I thrive at the intersection of rigorous strategy and creative exploration, building products that don't just solve problems but expand possibilities.
Skills
AI Product Management, Research, Roadmap Planning, Agile/Scrum
SQL, Python, JavaScript, Node.js, LangChain, Tableau
Jira, Confluence, LangSmith, Microsoft Power Apps